Choose South Africa’s preferred skincare provider for flawless, radiant skin.
At Home Tech Beauty is committed to providing high-quality products and excellent customer service. This Refund Policy explains how refunds, returns, and exchanges are handled across our authorised franchise network.
At Home Tech Beauty operates through authorised franchise partners. When you make a purchase from any At Home Tech Beauty franchisee, your purchase is considered an official At Home Tech Beauty purchase. The same refund standards and policies apply across all franchise locations to ensure a consistent and fair experience.
Refunds or exchanges may be considered under the following circumstances:
The product is defective or faulty upon receipt
The product is damaged during delivery
The incorrect product was supplied
To be eligible, the issue must be reported within 7 days of receiving the product, along with proof of purchase.
For hygiene, safety, and quality assurance reasons, the following items are not eligible for refunds or exchanges, unless they are faulty or incorrectly supplied:
Used or opened beauty devices or skincare products
Products damaged due to misuse, negligence, or improper handling
Products purchased on clearance or promotional sale, unless otherwise stated
Where a return is approved, products must:
Be returned in their original packaging
Include all accessories, manuals, and components
Be unused and in resalable condition (unless faulty)
At Home Tech Beauty reserves the right to decline a refund if these conditions are not met.
Once a return is approved and the product is received and inspected:
Approved refunds will be processed using the original payment method where possible
Alternatively, a store credit or exchange may be offered
Refund processing times may vary depending on the payment provider
Refunds are typically processed within 7–10 business days after approval.
If the return is due to a fault, damage, or error on our part, return shipping costs will be covered by At Home Tech Beauty or the relevant franchisee
If the return is due to a change of mind, return shipping costs will be the responsibility of the customer, where applicable
Change-of-mind returns are not guaranteed and are assessed on a case-by-case basis. Any approved change-of-mind return must be requested within 7 days of purchase and the product must be unused, unopened, and in original packaging.
Nothing in this policy limits or excludes your rights under the Consumer Protection Act (CPA) of South Africa or any other applicable consumer protection laws.
To request a refund or exchange, please contact At Home Tech Beauty or the franchisee from whom the purchase was made, using the official contact details provided on our website. Proof of purchase is required.
