Choose South Africa’s preferred skincare provider for flawless, radiant skin.
At Home Tech Beauty aims to deliver your products safely, efficiently, and on time. This Shipping Policy outlines how orders are processed, shipped, and delivered through our authorised franchise network.
At Home Tech Beauty operates through authorised franchise partners. Orders may be fulfilled directly by At Home Tech Beauty or by one of our franchisees, depending on product availability and location.
Once your order has been placed and payment has been confirmed, orders are typically processed within 1–3 business days, excluding weekends and public holidays.
We currently ship to addresses within South Africa. Delivery to remote or outlying areas may require additional time. Any limitations or exclusions will be communicated at checkout or upon order confirmation.
Estimated delivery times vary based on location and courier service:
Major metropolitan areas: 2–5 business days
Regional and outlying areas: 3–7 business days
Delivery timeframes are estimates and may be affected by factors outside our control, including courier delays, weather conditions, or public holidays.
Shipping fees are calculated at checkout and are based on:
Delivery location
Order size and weight
Selected delivery method
Any applicable shipping charges will be clearly displayed before payment is completed.
Where available, tracking information will be provided once your order has been dispatched. Tracking updates are managed by third-party courier partners and may take time to reflect in courier systems.
Please ensure that delivery details are accurate at the time of checkout. At Home Tech Beauty and its franchisees are not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
If no one is available to receive the order at the delivery address, the courier may attempt redelivery or return the parcel, subject to the courier’s policies.
If your order arrives damaged or incomplete, please notify At Home Tech Beauty or the relevant franchisee within 48 hours of delivery. Supporting photographs and proof of purchase may be required to assist with investigation and resolution.
Ownership and risk of loss transfer to the customer once the order has been successfully delivered to the provided address.
At Home Tech Beauty is not responsible for delivery delays caused by events beyond our reasonable control, including but not limited to courier disruptions, strikes, natural events, or system failures.
This Shipping Policy may be updated from time to time. The most current version will always be available on our website.
For shipping-related enquiries, please contact At Home Tech Beauty or the franchisee who fulfilled your order using the contact details provided on our website.
